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Web Based Articles on
Customer Service
- " Your Customers Are Talking. Are You Listening?" , Smart Business , 02-01-2002
- " Manage Your Web Site Smarter" , Smart Business , 01-11-2002
- " We?ll Manage" , Customer Inter@ctive Solutions , 01-01-2002
- " Keep 'Em Happy" , Information Week , 01-28-2002
- " Balancing between High-Tech & High-Touch" , Insurance & Technology , 01-08-2002
- " Ask Jeeves' Answer? CRM" , Internet World , 01-22-2002
- " Smoothing the Path: Customer Satisfaction Drives Revenues" , WebTechniques , 11-01-2001
- " I'm the Customer" , InternetDay , 10-12-2001
- " Top-notch customer service" , CNet , 06-25-2001
- " Customer Relationship Management" , PC Magazine , 07-01-2001
- " 3,FF.html" , by James Lardner , Business 2.0
- " Never Stop the Buying" , Darwin Magazine , 07-01-2001
- " In Search Of (CRM) Excellence" , Customer Inter@ction Solutions , 07-01-2001
- " eNews" , Customer Inter@ction Solutions , 07-01-2001
- " Customer Centricity Goes Global" , Information Week , 04-23-2001
- " Your New Boss" , Internet World , 05-01-2001
- " Timely Service, Wireless Access Expedite Success in the Insurance Industry" , KM World , 04-01-2001
- " IP -- Out Of The Cloud And Into The Contact Center" , Customer Inter@ction Solutions , 04-01-2001
- " Integrated Customer Care: Unleashing the Power" , eAI Journal , 03-28-2001
- " Making Metrics Count" , Business 2.0 , 03-26-2001
- " Laying The Groundwork For Successful E-Mail Management" , Customer Inter@ction Solutions , 02-01-2001
- " CRM Introduction" , Iconocast , 02-08-2001
- " Home-Grown CRM" , Insurance & Technology , 02-01-2001
- " Avoiding The Most Common CRM Pitfalls" , Customer Inter@ction Solutions , 01-01-2001
- " Accessibility Can Pay Off" , ClickZ , 12-13-2000
- " iCommunicate"
- " Hosted contact apps offer easy administration and other features at a lower cost" , Information Week , 11-27-2000
- " Are You at War With Your Customers?" , ClickZ , 10-30-2000
- " Giving Customers What They Want" , The Industry Standard , 09-18-2000
- " Improving Customer Communications Through E-Learning" , C@ll Center Solutions , 08-01-2000
- " Customer Relationship Management on the Web" , PC Magazine Internet Business , 06-09-2000
- " Customer Relationship Management: Find Them and Keep Them" , PC Magazine , 06-22-2000
- " Creating Great Customer Experience" , Web Review , 06-23-2000
- " Customer Service Pays For Itself" , ClickZ , 04-28-2000
- " CRM: Creating Relationships on the Fly" , ClickZ , 05-08-2000
- " Customer Relationship Mismanagement" , ClickZ , 05-22-2000
- " Visiting More, But Not Staying" , ChannelSeven , 05-11-2000
- " Human Click"
- " Keeping (Not Just Getting) Customers" , Advisor , 04-01-2000
- " Do You Know What Your Customers Really Think?" , ClickZ , 03-21-2000
- " PricewaterhouseCoopers Asks Jeeves" , TMC net , 03-16-2000
- " The Solution to Email Deluge" , ClickZ , 02-04-2000
- " IVR's Intricacies" , Communications Solutions , 01-01-2000
- " Customer Relations through the Internet"
- " Customer Disservice Online" , Iconocast , 09-09-1999
- " Quality Customer Support: Four Ways to Build Success with Technology" , InSync , 09-01-1999
- " Save Money with Customer Support on theWeb" , Web Marketing Today, Issue 29 , 02-17-1997
- " Give It to Me NOW!" , ClickZ , 06-02-1999
- " Pretty Cool, Eh?" , ClickZ , 06-14-1999
- " How to Deal with Disgruntled Customers" , Sell It! , 05-08-1999
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