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1.
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Password
is not accepted for user karl in my e-mail client?
a.k.a. i created
one pop account karl@mydomain.com. Now when i
create account in my
e-mail client for user
karl it says password not accepted? what's up?
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2. |
Can
I change the MX records on my account?
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| 3. |
What
is my SMTP server? |
| 4. |
What
is my POP server? |
| 5. |
I
am unable to send E-mail |
| 6. |
How
do I add E-Mail accounts? |
| 7. |
I
forgot a password to an E-mail account.
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| 8. |
What
E-Mail program should I use? |
| 9. |
What
is your policy on SPAM? |
| 10. |
What
is the default E-Mail account?
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| 11. |
I
am unable to use Netscape for Email.
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| |
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| 1. |
Password is not
accepted for user karl in my e-mail
client?
a.k.a. i created one pop account
karl@mydomain.com. Now when i create account in my
e-mail client for user karl it says password
not accepted? what's up?
If you created new email account
for karl (username = karl) on your domain (for
example mydomain.com), You must use user name as
karl@mydomain.com
and not as karl. If you will use user name as
karl instead if karl@mydomain.com
you will get password not accepted error.
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| 2. |
Can I
change the MX records on my account?
Yes, we will change MX records at no cost.
Contact support@hosting.com
to change MX settings.
NOTE: Once MX
records are changed another email server will
handle your email. You will no longer be able
to send email and receive it on our servers. If
you have problems with email after the records
are changed you should contact the site
handling your email first as we are no longer
in control of the email servers handling you.
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| 3. |
What is my SMTP
server?
Your SMTP server is
mail.yourdomain.com or you can use the IP address
listed in your welcome
email.
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| 4. |
What is my POP
server?
Your POP server is
mail.yourdomain.com or you can use the IP address
listed in your welcome
email.
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| 5. |
I am unable to send E-mail
In order to send email through our
servers you must authorize yourself to do so. To
do this you must checking incoming email first.
If you are using Outlook or Outlook Express
you can go to Tools > Accounts... > Mail
(tab at the top of the new window >
Double click on the email account you set up
> Click on Servers (tab at the top of the new
window) > put a check in the box that says
"My server requires authentication.
If
this does not work it is possible that your ISP is
blocking outside email servers so that you must
use their outgoing email servers. This is done by
the ISP in an error to block SPAM. MindSpring
and AT&T are known to be some ISPs which do
this. If your ISP does block outgoing email
servers you can use the Web Mail feature in your
cpanel to send/receive
email.
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| 6. |
How do I add E-Mail
accounts?
You can create email accounts
through your control panel. To get to your control
panel connect to http://yourdomain.com/cpanel
and go to the mail section. In that section
there is a function called add/remove
accounts. Use this function to create new POP3
accounts.
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| 7. |
I forgot a password to an
E-mail account.
If you forgot a
password to a regular E-mail account you can log
into your control panel at
http://yourdomain.com/cpanel and go to the Mail
Section. In that section go to Add/Remove
accounts. There is a feature to change the
password on the email
account.
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| 8. |
What E-Mail program should
I use?
As long as your E-Mail program
supports POP3 it should work with our system. If
using Windows, we suggest Outlook or Outlook
Express.
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| 9. |
What is your policy on
SPAM?
JRNhosting.com does not allow
customers to send out UCE or SPAM. We have a zero
tolerance policy on SPAM. If you have received
SPAM or UCE from a jrnhosting.com mail server,
please forward to abuse@jrnhosting.com.
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| 10. |
What is the default E-Mail
account?
The default email account, or
catch-all accounts, is the E-Mail account which
all email to your domain name will route to
unless there is a previously created E-Mail
account. By default the account is set to your
default username. This can be changed in the
Control Panel.
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| 11. |
I am unable to use
Netscape for Email.
If you are using
netscape as your email client there is one change
you must make in your username. Most email
usernames are in the form of email@domain.com.
However, if you are using netscape you need to
change this to email%domain.com |
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